UNICTTF III/2002/13

Advance Unedited Copy
Information and Communication Technologies (ICTs) in Africa – A Status Report
UN ICT Task Force
“Bridging the Digital Divide in the 21st Century”
Presented to the
Third Task Force Meeting
United Nations Headquarters
30 September – 1 Oct 2002
Prepared By Mike Jensen1
Information and Communication Technologies (ICTs) in Africa -
A Status Report
OVERVIEW
The use of Information and Communication Technologies (ICTs) has grown relatively rapidly in most urban areas in Africa. Five years ago, only a handful of countries had local Internet access, now it is available in every capital city. In the same period more mobile cell phones were deployed on the continent than the number of fixed lines laid in the last century. Hundreds of new local and community radio stations have been licensed, and satellite TV is now also widely available.
However, the digital divide is still at its most extreme in Africa, where the use of ICTs is still at a very early stage of development compared to other regions of the world. Of the approximately 816 million people in Africa in 2001, it is estimated that only2:
·1 in 4 have a radio (205m)
·1 in 13 have a TV (62m)
·1 in 35 have a mobile phone (24m)
·1 in 40 have a fixed line (20m)
·1 in 130 have a PC (5.9m)
·1 in 160 use the Internet (5m)
·1 in 400 have pay-TV (2m)
Sub-Saharan Africa, along with South Asia, remains at the bottom of the list of developing regions in Internet usage surveys around the world, while South Asian Internet use is growing more rapidly (see Table 1).
Table 1: Internet Users as percentage of Total Population
|
Region |
1998 |
2000 |
|
United States |
26.3 |
54.3 |
|
High-income OECD (excl.US) |
6.9 |
28.2 |
|
Latin America and the Caribbean |
0.8 |
3.2 |
|
East Asia and the Pacific |
0.5 |
2.3 |
|
Eastern Europe and CIS |
0.8 |
3.9 |
|
Arab States |
0.2 |
0.6 |
|
Sub-Saharan Africa |
0.1 |
0.4 |
|
South Asia |
0.04 |
0.4 |
|
World |
2.4 |
6.7 |
Source: NUA Publishing (www.nua.ie)
The divide between urban and rural areas is even greater. Most of the services and users are concentrated in the towns, while the majority of Africans are scattered in small communities spread-out across the vast rural areas. Very limited diffusion of the telecommunication networks into rural areas (often over 75percent of the country's telephone lines are concentrated in the capital city) and irregular or non-existent electricity supplies are a common feature and a major barrier to use of ICTs, especially outside the major towns. Furthermore, most tax regimes still treat computers and cell phones as luxury items, which makes these almost exclusively imported items all the more expensive, and even less obtainable by the majority. Although there have been notable efforts in some countries to reduce duties on computers, however communications equipment and peripherals are still often charged at higher rates.
Another systemic factor is that the road, rail and air transport networks are limited, costly to use and often in poor condition, resulting in barriers to the increased movement of people and goods, needed both to implement and support a pervasive ICT infrastructure, but also for the increased economic and social activity which would be stimulated through greater use of ICTs. Congested border posts and visa requirements add to these difficulties.
Table 2: African Internet Statistics 2002
|
Country |
Dialup |
International |
Population |
GDP/Capita |
Cities with |
|
|
Internet |
Outgoing Bandwidth |
Millions |
USD |
POPs |
|
|
Subscribers |
Kbps |
2000 |
1999 |
(Points of Presence) |
|
Africa |
1492535 |
1409100 |
769,66 |
1207,5 |
283 |
|
ALGERIA |
45000 |
12000 |
30,08 |
1442 |
1 |
|
ANGOLA |
16000 |
5126 |
12,09 |
1684 |
3 |
|
BENIN |
4500 |
2100 |
5,78 |
374 |
1 |
|
BOTSWANA |
20000 |
14000 |
1,57 |
3252 |
11 |
|
BURKINA FASO |
4700 |
256 |
11,31 |
199 |
1 |
|
BURUNDI |
300 |
512 |
6,46 |
159 |
4 |
|
CAMEROON |
7000 |
9000 |
14,31 |
617 |
2 |
|
CAPE VERDE |
2456 |
1024 |
0,41 |
876 |
1 |
|
CENTRAL AFRICAN REPUBLIC |
700 |
64 |
3,48 |
276 |
1 |
|
CHAD |
900 |
64 |
7,27 |
149 |
2 |
|
COMOROS |
491 |
64 |
0,66 |
382 |
7 |
|
CONGO |
200 |
128 |
2,79 |
833 |
5 |
|
COTE D'IVOIRE |
13000 |
6000 |
16,2 |
767 |
13 |
|
D.R CONGO |
4500 |
1024 |
49,3 |
400 |
1 |
|
DJIBOUTI |
850 |
2048 |
0,62 |
846 |
6 |
|
EGYPT |
100000 |
535000 |
65,98 |
1195 |
1 |
|
E. GUINEA |
200 |
64 |
0,43 |
668 |
1 |
|
ERITREA |
2500 |
512 |
3,58 |
161 |
1 |
|
ETHIOPIA |
6500 |
8200 |
59,65 |
103 |
5 |
|
GABON |
5000 |
16384 |
1,17 |
5121 |
7 |
|
GAMBIA |
3000 |
1024 |
1,23 |
284 |
14 |
|
GHANA |
15000 |
4096 |
19,16 |
372 |
3 |
|
GUINEA |
4000 |
128 |
7,71 |
677 |
10 |
|
GUINEA-BISSAU |
250 |
640 |
1,13 |
245 |
4 |
|
KENYA |
35000 |
28000 |
29,01 |
347 |
2 |
|
LESOTHO |
750 |
784 |
2,06 |
547 |
2 |
|
LIBERIA |
250 |
128 |
2,67 |
1000 |
1 |
|
LIBYAN ARAB JAMAHIRIYA |
4000 |
2048 |
5,98 |
6579 |
1 |
|
MADAGASCAR |
10000 |
2750 |
16,36 |
224 |
1 |
|
MALAWI |
3500 |
2300 |
10,75 |
242 |
2 |
|
MALI |
6000 |
4096 |
10,69 |
230 |
1 |
|
MAURITANIA |
960 |
384 |
2,53 |
455 |
1 |
|
MAURITIUS |
35000 |
4096 |
1,15 |
3661 |
1 |
|
MOROCCO |
80000 |
200000 |
27,87 |
1218 |
1 |
|
MOZAMBIQUE |
6000 |
2048 |
18,88 |
86 |
11 |
|
NAMIBIA |
15000 |
6144 |
1,66 |
2051 |
100 |
|
NIGER |
2000 |
384 |
10,08 |
161 |
1 |
|
NIGERIA |
60000 |
15000 |
113,5 |
551 |
2 |
|
REUNION |
47000 |
576 |
0,68 |
9270 |
4 |
|
RWANDA |
2700 |
1300 |
6,6 |
317 |
1 |
|
SAO TOME & PRINCIPE |
378 |
64 |
0,14 |
358 |
1 |
|
SENEGAL |
15000 |
48000 |
10 |
518 |
4 |
|
SEYCHELLES |
3000 |
4098 |
0,08 |
6995 |
3 |
|
SIERRA LEONE |
1000 |
512 |
4,57 |
209 |
1 |
|
SOMALIA |
250 |
768 |
10,63 |
169 |
2 |
|
SOUTH AFRICA |
750000 |
342000 |
44,31 |
2979 |
2 |
|
SUDAN |
9000 |
10000 |
28,29 |
364 |
7 |
|
SWAZILAND |
5000 |
256 |
0,95 |
1388 |
1 |
|
TANZANIA |
30000 |
12000 |
32,1 |
244 |
4 |
|
TOGO |
1700 |
1536 |
4,4 |
324 |
9 |
|
TUNISIA |
70000 |
75000 |
9,34 |
2144 |
1 |
|
UGANDA |
10000 |
9250 |
20,55 |
317 |
5 |
|
ZAMBIA |
7000 |
5120 |
8,78 |
463 |
1 |
|
ZIMBABWE |
25000 |
11000 |
12,68 |
712 |
4 |
|
|
|
|
|
|
|
Perhaps an even greater problem is that the brain drain and generally low levels of education and literacy amongst the population has created a scarcity of skills and expertise (at all levels, from policy making down to end-user). Rural areas in particular suffer with even more limited human resources. Along with the very low pay scales in the African civil service, this is a chronic problem for governments and NGOs who are continually losing their brightest and most experienced to the private sector. This situation is not unique to Africa or other developing countries, but is also being faced by the developed world where infrastructure demands have outpaced the supply of experienced staff. However, this is simply exacerbating the situation in Africa, because experienced technicians, even from the local private sector, are able to find much higher paying jobs in Europe and North America.
Finally, the general business climate for increased investment in Africa, acutely needed for the ICT sector, has suffered from the well-known problems of small markets divided by arbitrary borders, non-transparent and time-consuming procedures, limited opportunities (due largely to the historic pattern of monopolies and high levels of state control), scarce local capital, currency instability, exchange controls and inflation.
However, these rather discouraging observations do not give the full picture.
The ICT landscape has changed dramatically over the last few years and within the continent there are many pockets of significant developments.
· One of the early and still most important impacts has been in the use of email to reduce the cost, and to increase the speed and duration of international communications. This has allowed many people and organisations to improve management, obtain resources and generally achieve much better communications with their family, friends, colleagues and partners around the world or in neighbouring countries.
· Although the relatively low level of ICT penetration amongst the public in Africa has so far limited the use of ICTs for governance purposes, many administrations are beginning to streamline their operations and improve internal efficiencies by adopting ICTs. For example the government of Lesotho recently declared that all announcements for cabinet and committee meetings would be made only by email. Administrations such as those in South Africa, Algeria and Tunisia now provide immediate global access to tenders via the web. Health and education departments in many countries are beginning to electronically transmit operational MIS statistics such as disease occurrences and pupil registrations. In South Africa, the results of blood tests are being transmitted to remote clinics that are off the telecom grid via mobile telephone text messages. As greater numbers of public officials are now gaining low-cost access to the web, the vast information resources available via Internet are becoming increasingly important tools in ensuring informed decision-making.
· Lack of timely information is well known to be the largest constraint on small-scale agricultural production and natural resource exploitation - a sector that provides livelihood for 70-80 percent of Africa's population. However, thus far the potential for ICTs to impact this sector has not yet received much attention. Local farmers or miners often cannot obtain up-to-date market information, so travelling traders can negotiate low prices. With improved information systems they would be able to obtain much better market-related prices. Also, farmer and fishing organisations are able to band together to sell their produce directly to distributors, and negotiate for better prices on inputs.
· The scalability of ICTs lends themselves to adoption by small and medium size enterprises, which can provide much needed local communication services. Furthermore, the 'death of distance' provided by the Internet has meant that there are even greater opportunities to be found in exploiting the larger information and communication-based economies of the developed countries. For example:
- A local Internet service provider in Morocco has a contract to digitize the National Library of France's paper
archives. They are scanned in France, sent over by satellite link where they are edited by operators in Rabat.
- In Togo and Mauritius, call centres now provide telephone support services for international companies with
customers in Europe and North America. Callers do not realize they're calling Mauritius or Togo, they pick up the phone, dial a local number and are routed through to one of these countries where the operators there provide the support that they require.
- In Cape Verde, 'virtual security guards' have found jobs using the Internet to monitor webcams in office
parks on the East Coast of the US. They notify local rapid response teams there if they see anything amiss.
- Many African craft makers are selling their wares on the WWW, supported by NGOs such as PeopleLink.
While these developments are encouraging, unfortunately there are rather too few of these examples, largely because of the low level of penetration of the infrastructure and supporting environment necessary to effectively use ICTs in Africa.
Broadcasting
Radio is still by far the most dominant mass medium in Africa with ownership of radio sets being far higher than for any other electronic device. In 1997, radio ownership in Africa was estimated by UNESCO at close to 170 million, with a 4 percent per annum growth rate. This would put 2002 ownership slightly over 200 million radio sets, compared with only 62 million TVs.
It is estimated that over 60 percent of the population of the sub-continent are reached by existing radio transmitter networks while national television coverage is largely confined to major towns. Some countries still do not have their own national television broadcaster; even a relatively well developed country such as Botswana has only this year launched a national TV broadcaster.
An increasing number of commercial stations are being established following liberalization of the sector in many countries. However, the news and information output of these commercial stations is often either a re-broadcast of the national (state-controlled) broadcaster's news, or that of an international broadcaster or news agency. Local news and current affairs, especially that focusing on events outside of the capital, is rarely broadcast. Also, community broadcasting has been slow to take off in the region. Genuine community broadcasters are scarce, nevertheless, Ghana, South Africa and Uganda have seen notable numbers of new community radio licensees.
Satellite-based broadcasting has in particular seen major activity on the continent in the last few years. In 1995, South African company M-Net launched the world's first digital direct-to-home subscriber satellite service called DSTV. Subscribers have access to over 30 video channels and 40 audio programmes on C-band to the whole of Africa and on lower-cost KU-band to Southern Africa, south of Lusaka. Last year South Africa's public broadcaster, SABC, launched Channel Africa, a new satellite-based news and entertainment channel aimed at the continent.
The US-based company WorldSpace launched a digital radio broadcasting satellite called AfriStar in late 1998. Broadcasters in Europe, the US and in Egypt, Burkina Faso, Kenya, Mali, Senegal and South Africa have so far signed up to provide content. WorldSpace ultimately aims to make a suite of over 80 audio channels available to anyone on the continent who can afford the $50 for the special digital radio, which is also able to receive data services, including the transmission of web pages.
Telecommunication
Changes in the telecommunication sector in Africa have perhaps been even more marked than in broadcasting. A substantial increase in the rate of expansion and modernization of fixed networks is taking place, along with the explosion of mobile networks.
The number of main lines grew about 9 percent a year between 1995 and 2001. This growth, however, this is off a very low base - the overall fixed line teledensity as of 2001 is still only about one per 130 inhabitants in sub-Saharan Africa (excluding South Africa), and taking into account population growth, the effective annual increase in lines is only 6 percent. Also, most of the existing telecom infrastructure cannot reach the bulk of the population - 50 percent of the available lines are concentrated in the capital cities, where only about 10 percent of the population live. In over 15 countries in Africa, including Cote d'Ivoire, Ghana and Uganda, over 70 percent of the lines are still located in the largest city.3
The situation is not quite as bad as it would appear however, because of the penetration of mobile networks, where subscribers have now surpassed fixed line users in most countries, underlining the pent-up demand for basic voice services. Due to the low-cost and long range of the cellular base stations, many rural areas have also been covered. On the other hand, the high cost of mobile usage (about USD$0.50/minute on average) makes it too expensive for regular local calls or Internet access.
Overall, the number of fixed lines increased from 12.5 million to 21 million across Africa between 1995 and 2001. North Africa had 11.4 million of these and South Africa had another 5 million lines, leaving only 4.6 million for rest of the continent. The sub-Sahara thus contains about 10 percent of the world's population (626 million), but only 0.2 percent of the world's 1 billion telephone lines. Comparing this to all of the low-income countries, (which house 50 percent of the world's population and 10 percent of the telephone lines), the penetration of phone lines on the sub-continent is about 5 times worse than the 'average' low income country.
Even if telecom infrastructure is beginning to spread, domestic use has until recently been largely confined to the small proportion of the population that can afford their own telephone - the cost of renting a connection averages almost 20 percent of GDP per capita, vs. a world average of 9 percent, and only 1 percent in high income countries.4Despite these high charges relative to income levels, the number of public telephones is still much lower than elsewhere – in 2001 the International Telecommunication Union reports about 350 000 in the whole continent, 75 000 in the SSA – or about 1 for every 8 500 people, compared to a world average of 1 to 500 and a high income average of 1 to 200.
PTOs in countries such as Botswana and South Africa now provide a 'virtual phone' alternative. Subscribers are issued with their own unique phone number and pay a small rental for a voice mailbox, from which they can retrieve their messages from any telephone. A pager can also be tied to the system to immediately inform the subscriber that a message is waiting.
However, an increasing number of operators in Africa are now passing over the responsibility for maintaining public telephones to the private sector, which has seen a rapid growth of public 'phone shops' and 'telecentres' in many countries. The well-known success is in Senegal, where there are over 10 000 commercially run public phone bureaus, employing over 15 000 people and generating over 30 percent of the entire network's revenues. While most of these are in urban areas, a growing number are being established in more remote locations and some are now also serving needs for providing Internet access and other more advanced ICT services to the public.
ICT hardware and software
Most recent estimates for the number of personal computers in Africa put the total at about 7.5 million for 2001 — an average of about 1 per 100 people. But due to limited capacities for industry monitoring and the large numbers of machines smuggled in to avoid duties, these figures are notoriously unreliable. Some studies, such as the ACCT (1995) survey, indicate that official figures may be an overestimate by between 3 and 6 times, making the average closer to 1 per 500 people. Account should also be taken of the number of users sharing a single computer, which is much greater than in the more developed regions.
Under-utilization of existing computer resources is also common, often caused by the preponderance of many stand-alone computers in the same office with no use of Local Area Networks (LANs). Often an office may have many machines, but only one with a modem connected to the Internet. This usually means that there is competition for the machine and a shared email account, which is not conducive to effective use of the Internet.
More generally, the high cost of computer hardware is a major issue as this is often the largest component of their startup budgets. This situation is likely to become an even more critical bottleneck now that low-cost bandwidth is becoming increasingly available, such as through Ku-Band VSAT and spread spectrum wireless (WiFi) links. As a result increasing attention is being directed toward the use of recycled PCs, thin clients, set-top boxes, or other low-cost Internet 'appliances', and Open Source (free) software for these situations.
Table 3: Telecommunications usage 2001
|
Country |
Fixed lines |
Penetration |
Mobile Users |
Penetration |
Public phones |
|
Year 2001 |
000s |
% Population |
000s |
% Population |
000s |
|
Algeria |
1880 |
6.04 |
100 |
0.32 |
5 |
|
Angola |
80 |
0.59 |
86.5 |
0.64 |
0.27 |
|
Benin |
59.3 |
0.92 |
125 |
1.94 |
0.51 |
|
Botswana |
150.3 |
9.27 |
278 |
16.65 |
3 |
|
Burkina Faso |
57.6 |
0.47 |
75 |
0.61 |
1.44 |
|
Burundi |
20 |
0.29 |
20 |
0.29 |
0.08 |
|
Cameroon |
101.4 |
0.67 |
310 |
2.04 |
6.55 |
|
Cape Verde |
62.3 |
14.27 |
31.5 |
7.21 |
0.39 |
|
Central Africa |
10 |
0.26 |
11 |
0.29 |
0.09 |
|
Chad |
11 |
0.14 |
22 |
0.27 |
0.06 |
|
Comoros |
8.9 |
1.22 |
- |
- |
0.17 |
|
Congo |
22 |
0.71 |
150 |
4.82 |
. |
|
Côte d’Ivoire |
293.6 |
1.8 |
728.5 |
4.46 |
1.93 |
|
Djibouti |
9.9 |
1.54 |
150 |
0.29 |
0.42 |
|
DR Congo |
20 |
0.04 |
3 |
0.47 |
|
|
Egypt |
6650 |
10.3 |
2793.8 |
4.33 |
21.99 |
|
Eq. Guinea |
6.9 |
1.47 |
15 |
3.19 |
. |
|
Eritrea |
32 |
0.84 |
- |
- |
0.42 |
|
Ethiopia |
310 |
0.48 |
27.5 |
0.04 |
1.56 |
|
Gabon |
37.2 |
2.95 |
258.1 |
20.45 |
0.83 |
|
Gambia |
35 |
2.62 |
43 |
3.22 |
0.68 |
|
Ghana |
242.1 |
1.16 |
193.8 |
0.93 |
3.18 |
|
Guinea |
25.5 |
0.32 |
55.7 |
0.69 |
0.85 |
|
Guinea Bissau |
12 |
0.98 |
- |
- |
0.2 |
|
Kenya |
313.1 |
1 |
500 |
1.6 |
9.03 |
|
Lesotho |
22.2 |
1.03 |
33 |
1.53 |
0.37 |
|
Liberia |
6.7 |
- |
- |
- |
. |
|
Libya |
610 |
10.93 |
50 |
0.9 |
0.45 |
|
Madagascar |
58.4 |
0.36 |
147.5 |
0.9 |
0.46 |
|
Malawi |
54.1 |
0.47 |
55.7 |
0.48 |
0.54 |
|
Mali |
49.9 |
0.43 |
45.3 |
0.39 |
2.37 |
|
Mauritania |
19 |
0.72 |
- |
- |
0.89 |
|
Mauritius |
306.8 |
25.56 |
300 |
25 |
2.92 |
|
Mayotte |
10 |
6.98 |
- |
- |
|
|
Morocco |
1193.3 |
3.92 |
4771.7 |
15.68 |
46.84 |
|
Mozambique |
89.4 |
0.44 |
169.9 |
0.84 |
1.86 |
|
Namibia |
117.4 |
6.57 |
100 |
5.59 |
5.3 |
|
Niger |
21.7 |
0.19 |
1.8 |
0.02 |
0.06 |
|
Nigeria |
500 |
0.43 |
330 |
0.28 |
1.6 |
|
Réunion |
268.5 |
- |
- |
- |
|
|
Rwanda |
21.5 |
0.27 |
65 |
0.82 |
0.4 |
|
SaoTomé |
5.4 |
3.63 |
- |
- |
0.08 |
|
Senegal |
237.2 |
2.45 |
390.8 |
4.04 |
13.49 |
|
Seychelles |
21.4 |
26.73 |
44.1 |
55.15 |
0.22 |
|
Sierra Leone |
22.7 |
0.47 |
26.9 |
0.55 |
0.31 |
|
Somalia |
15 |
- |
- |
- |
|
|
South Africa |
4969 |
11.35 |
9197 |
21 |
178.11 |
|
Sudan |
453 |
1.42 |
105 |
0.33 |
5.25 |
|
Swaziland |
32 |
3.14 |
66 |
6.47 |
0.83 |
|
Tanzania |
148.5 |
0.41 |
427 |
1.19 |
0.72 |
|
Togo |
48.1 |
1.03 |
95 |
2.04 |
0.16 |
|
Tunisia |
1056.2 |
10.89 |
389.2 |
4.01 |
19.31 |
|
Uganda |
63.7 |
0.28 |
322.7 |
1.43 |
1.38 |
|
Zambia |
85.4 |
0.8 |
98.3 |
0.92 |
0.87 |
|
Zimbabwe |
253.7 |
1.86 |
328.7 |
2.41 |
3.23 |
|
Total |
21210.3 |
3.52 |
23545.2 |
2.95 |
346.67 |
The Internet
The use of the Internet is a good indicator of the availability of ICTs, as it requires the integration of many of individual components of ICTs – computers, telecommunications infrastructure and the skills to use them. As the graph below shows, both the number of Internet users and the amount of international bandwidth are still growing strongly across the continent.
In Africa, the pattern of Internet diffusion has been similar to that of the mobile telephone networks. Although not quite as widespread, the Internet preceded the mobile phone explosion, having had greatest impact at the top end of business and in wealthy families, primarily in the major urban areas. Ironically, the non-profit sector – the academic institutions and the NGOs pioneered the use of the Internet in the early 1990s, fueled by their need for low cost international communications. Subsequently it was taken up by private Internet Service Providers (ISPs), and most of the national telecom operators.
Because of the large number of shared accounts, along with the relatively high and rapidly growing use of public access services such as Telecentres, and cybercafes it is difficult to measure the total number of Internet users. Although the number of dialup subscriber accounts is readily available, these figures are only a partial gauge of the size of the Internet sector and should be looked at along with other factors such as the quantity of international traffic each country generates.
Fig 1: Growth of Internet use in Africa
![]() |
Figure 2: Countries with more than 10 000 Internet subscribers
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Shared or public access and the use of corporate networks are continuing to grow at greater rates than the number of dialup users. This can be seen in the deployment of international Internet bandwidth, which is still expanding substantially — up over 100 percent, from 700 Mbps of available outgoing bandwidth in 2001 to 1500 Mbps in 2002. However, this is still slower growth than the rest of the world, which averaged 174 percent in 2001. No studies have been made in Africa of the number of rural versus urban users, but it is safe to say that users in the cities and towns vastly outnumber rural users.
Although many African countries now have points of presence (POPs) in some of the secondary towns, (about 280 different locations across the continent), most rural users have to make a costly long distance call to connect to the Internet. However, some countries have now instituted local call charges for all calls to the Internet regardless of distance, which greatly reduces costs for those in remote areas and greatly increases accessibility and the viability of Internet services provided by rural Telecentres in these nations. Thus far, 19 countries have adopted this strategy.5 Interestingly, the Seychelles has gone a step further to encourage use, and tariffs for calls to the Internet are charged at a 50 percent lower rate than normal local voice calls.
Currently, the average total cost of using a local dialup Internet account for 20 hours a month in Africa is about USD 60 per month (usage fees and local call telephone time included, but not telephone line rental). ISP subscription charges vary greatly (between USD 10 and USD 80 a month) and largely reflect the different levels of maturity of the markets, the varying tariff policies of the telecom operators, the different regulations on private wireless data services and on access to international telecommunications bandwidth.
According to the Organization for Economic Cooperation and Development, 20 hours of Internet access in the United States cost USD 22 per month in 2000, including telephone charges. Although European costs were higher (USD 33 in Germany, USD 39 across the European Union), these countries have per capita incomes that are at least 10 times greater than the African average. In fact, USD 60 per month is higher than the average African monthly salary. This limits individual use of the Internet, creating demand for public access facilities – the cost of a single account shared amongst all of the customers who would not otherwise be able to afford access.
Figure 3: Countries with more than 5Mbps International Bandwidth

Similarly, due to the relatively small number of people who can afford a phone line, let alone a computer, Telecentre services are already very much in demand in the urban areas. This is most evident in countries such as Nigeria and Senegal where telecom operators have relied on the private sector to provide public phone services. Also in most other major urban areas across Africa, there are also a rapidly growing number of kiosks, cybercafes, and other forms of public Internet access.
In response to the high cost of Internet services and the slow speed of web access, and also because of the overriding importance of electronic mail, lower-cost email-only services are continuing to attract subscribers. Because of the relatively high cost of local electronic mailbox services from African ISPs, a large proportion of African email users use the free Web-based services such as Hotmail, Yahoo, or Excite, most of which are in the United States. These services can be more costly and slower than using standard email software because extra online time is needed to maintain the connection to the remote site. Unfortunately for the ISPs, these services can also use up scarce international bandwidth. In response to these issues and the growing use of shared accounts, some African ISPs such as AfricaOnline and MailAfrica have set up their own low-cost web-based email services.
In the area of Internet-based content and applications, the African web-space continues to expand, albeit at a rather slow rate, and there are still rather too few relevant applications for the average African user. Almost all countries now have some form of local or internationally hosted web server, unofficially or officially representing the country with varying degrees of comprehensiveness.
Although there are a few notable official general government web sites, such as those of Angola, Egypt, Gabon, Lesotho, Mauritius, Morocco, Mozambique, Senegal, South Africa, Togo, Tunisia, and Zambia, there is as yet little discernible government use of the Internet for existing administrative purposes. Web presence is higher in some sectors, particularly those involved in tourism and foreign investment, and these often have more mature sites that are aimed at developing an international market presence, however these are of little interest for most potential users.
Outside South Africa, there are generally few organizations that are using the web to deliver significant quantities of information or to carry out transactions with their user-base. Although large numbers of organizations now have a “brochure” website with basic descriptive and contact information, very few actually use the Internet for real business activities. This is explained by the limited number of local people that have access to the Internet (and thus the limited importance of a web presence to the institution), the lack of credit cards, the limited skills available for digitizing and coding pages, and the high costs of local web-hosting services.
Perhaps of interest to those in rural areas with little access to timely information, the African news media are now relatively well represented on the web. In 1999, the Columbia University African Studies Department identified over 120 different newspapers and news magazines that were available on the Internet, of which over 60 percent were published in about half of the countries (23) on the subcontinent. Those most well represented in this area are again those with more advanced Internet sectors — Côte d’Ivoire, Egypt, Ghana, Kenya, Senegal, South Africa, Tanzania, Zambia, and Zimbabwe. Also, the efforts to develop local content and host daily newspapers by the ISP AfricaOnline, which has offices in eight countries.
Universal smart card and e-commerce policies are also gaining attention in a number of countries. Mauritius and South Africa are looking at a single smart card that will allow the public to hold their driver’s license, small amounts of funds that can be used for small transactions, and their health and other social security information. Harmonization of e‑commerce policies is also on the agenda in a number of countries, so that, for example, electronic evidence is upheld in court and can be used for ensuring that e‑commerce is correctly carried out.
Outlook
Efforts to promote more universal access to ICTs in Africa have been discussed among high-level policymakers since the early 1990s. Official recognition was given to the issue in 1996 when the Conference of African Ministers of Social and Economic Planning requested the UN Economic Commission for Africa to set up a “high-level working group” to chart Africa’s path onto the global information highways. An expert group developed a framework document entitled the African Information Society Initiative (AISI), which was adopted by all of Africa’s planning ministers.
AISI called for the formulation and development of a national information and communication infrastructure (NICI) plan that would be driven by national development priorities in every African country. AISI also proposed cooperation among African countries to share experiences. Since then, communications ministers from over 40 African countries have provided high-level endorsement for AISI, along with specific telecommunications development policies encapsulated in their common vision document, African Connection, which was published in 2001 (http://www.africanconnection.org). Most countries have begun the process for developing NICI plans, and 17 countries have already finalized their strategies.5 High in the area of priorities in many of these plans is improvement of access to ICTs in rural areas through the use of Telecentres that exploit the convergence of technologies to provide cost-effective services in under-serviced and remote locations.
The impact of much of these efforts will depend largely on the extent of improvements to the telecommunication infrastructure on which use of ICTs depends. Liberalization of the telecommunication sector and the introduction of competition are seen as a key to driving down prices and increasing the quality of service. However, while some countries have begun to open up their markets, there is a general sense that not enough is being done.
While there are a variety of efforts underway to restructure national telecom operations and build better national and international infrastructure, many of these lack a cohesive approach built on a clear understanding of the dynamics and impact of the fast paced and constantly changing environment communications technologies. Models of infrastructure provision are likely to be quite different to those employed in developed countries because of the generally low income levels, limited formal business activity and the much greater importance of the rural population, where up to 80 percent of the people may live outside urban areas. In addressing the low-income factor, innovative models may be necessary which focus on shared infrastructure, public access facilities and the use of intermediaries to interact with the public who may not have functional literacy, let alone be computer literate.
The high costs of connectivity in remote areas will hopefully be addressed by the large number of low-cost two-way Ku-band VSAT satellite-based data services that have been launched this year by companies such as Afsat and Web-Sat. These services will be a major boom to rural users, making use of the new high-powered satellite footprints now covering Africa, similar to services currently available in the United States and Europe. Costs are about USD 1500–3000 for the VSAT equipment and USD 200-400 per month for “better than dialup” speeds (i.e. 56 Kbps outgoing and 200–400 Kbps incoming). These are expected to see rapid uptake wherever regulations allow, unfortunately, most countries in Africa either charge excessively high license fees or do not allow these services at all, as they compete with the state run telecom operator.
Many of the systemic issues are being addressed by the African Union and their programme, the New Partnership for African Development (NEPAD), supported by the international community. This multi-faceted effort is aimed at accelerating Africa's development and should as a result help to create an environment more conducive to the rapid adoption of ICTs.
Continental Connectivity Indicators
|
Country |
Countries w/ only one Public Access ISP |
Countries with Local Dialup Internet Access Nationwide |
Countries w/ Advanced Data Services |
|
Benin |
|
X |
|
|
Botswana |
|
|
x |
|
Burkina Faso |
x |
X |
|
|
Cape Verde |
|
X |
|
|
Central African Republic |
x |
|
|
|
Congo |
x |
|
|
|
Djibouti |
x |
|
|
|
Egypt |
|
|
x |
|
Ethiopia |
x |
X |
|
|
Gabon |
|
X |
|
|
Ghana |
|
|
x |
|
Kenya |
|
|
x |
|
Malawi |
|
X |
|
|
Mali |
|
X |
|
|
Mauritius |
x |
X |
x |
|
Mauritania |
|
X |
|
|
Morocco |
|
X |
x |
|
Namibia |
|
X |
|
|
Niger |
x |
X |
|
|
Senegal |
|
X |
x |
|
South Africa |
|
|
x |
|
Seychelles |
|
|
x |
|
Tchad |
|
X |
|
|
Togo |
|
X |
|
|
Tunisia |
|
X |
x |
|
Uganda |
|
|
x |
|
Zimbabwe |
|
X |
|
1.Egypt - Cairo IDSC http://www.idsc.gov.eg
2.Kenya - Nairobi KIXP http://www.kixp.net
3.South Africa - Cape Town (CINX), Johannesburg (JINX) http://www.ispa.org.za / http://www3.frd.ac.za/mrtg/jinx/summary.html
Low cost local dialup

African Internet Bandwidth Per Capita
and Marine Fibre Cables

Further References
1.Africa's Information Society Initiative (AISI) Documents (ECA) http://www.bellanet.org/partners/aisi/more/index.html
2.Bridging the Gaps in Internet Development in Africa - Report (IDRC). http://www.idrc.ca/acacia/studies/ir-gaps.htm
3.Continental Connectivity Indicators. http://www3.sn.apc.org/africa/partial.html
4.ITU Rural Connectivity & Telecentres http://www.itu.int/ITU-D-Rural
5.Partnership for ICTs in Africa (PICTA) http://www.bellanet.org/partners/picta
6.African Connection http://www.africanconnection.org
7.UNECA, May 2002 http://www.uneca.org/disd/_vti_bin/shtml.exe/nici_status.htm/map
8.Prince of Wales IBLF Digital Partnership, http://www.digitalpartnership.org, Computer Aid UK http://www.computeraid.org , World ComputerExchange http://www.wordcomputerexchange.org
9.World Telecommunication Development Report, ITU, 2002.
10.Survey of ICT Resources. Agence de Cooperation Culturelle et Technique (ACCT), 1995. http://inforoutes.cidif.org
11.The Information Society and Development, A Review Vol. I, 12 January 2001, European Commission.
12.UNESCO The Telecentre Cookbook for Africa: Recipes for Self-sustainability. 2001 http://www.unesco.org/webworld/news/2001/010713_cookbook.shtml
13.The G8 Dot Force Report May 2001 http://www.dotforce.org/reports/DOT_Force_Report_V_5.0h.html
14.UNDP. 2002. Human Development Report 2001. http://www.undp.org
15.African Internet Map http://www.idrc.ca/acacia/divide
1 Report prepared for ICT Task Force by Mike Jensen, a South African independent consultant with experience in over 35 countries in Africa assisting in the establishment of information and communications systems over the last 15 years. He provides advice to international development agencies, the private sector, NGOs and governments in the formulation, management and evaluation of their Internet projects.
2 ITU, UNESCO, Jensen
3 ITU World Telecommunication Development Report 2002
4 It should be noted that there is a large variation between countries in the charges for installation, line rental and call tariffs. The average business connection in Africa costs over $100 to install, $6 a month to rent and $0.11 per 3 minute local call. But installation charges are above $200 in some countries (Egypt, Benin, Mauritania, Niger and Togo), line rentals range from $0.8 to $20 a month, and call charges varied by a factor of 10 - from $0.60 an hour to over $5 an hour.
5 Benin, Burkina Faso, Cape Verde, Cote d’Ivoire, Egypt, Gambia, Mauritania, Mauritius, Morocco,, Mozambique, Rwanda, Senegal, Seychelles, South Africa, Sudan, Tunisia. UNECA May 2002. (www.uneca.org)